IBM has been working on speech recognition for a long time. Still, they've never gained traction with their speech engine in a market dominated by Nuance and its predecessors. This recent article in BusinessWeek about their appearance at SpeechTek 2008 reminded me that they're still there, looking for a market for what may be some pretty good technology.
It's kind of a mystery to me why IBM hasn't made much of an impact on the speech industry. IBM isn't the first company you think of for call center applications, but the engine is available on Avaya's platform. So I don't get it. Any ideas, let me know.
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