Wednesday, March 25, 2009

Just because you can write VXML...

...doesn't mean you should. That's what the head of an IVR and system integration company has been known to tell people. There's a lot of specific skills and knowledge required to implement speech systems correctly, beyond simply being able to write code.

When you get it wrong, people post amusing videos of your system on YouTube. Didn't I just say the "press or say" construct won't die? Thanks to Phil Shinn for forwarding this.

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